Things for Wings
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FAQ

Do you have a layaway plan? 
Yes, we do, check out with Money Order as payment.  Contact us and we will instruct you on how to put an initial down payment on your order.

Do you accept orders outside of Canada? 
Yes, we accept American and International orders, please refer to the shipping page for charges and delivery times.

What payment methods do you accept?
We accept payments through Paypal, online credit card and Money Orders.

What currency is used? 
All of our prices are in Canadian dollars.  If you would like to pay in US dollars, check out with Money Order as payment, then contact me and I will send a Paypal invoice for the total in US dollars. 

What shipping methods are used?
All orders are shipped via Canada Post.  See shipping page for more details.

How long will it take to ship my order?
Food orders will be shipped within 24 hours.  Orders that include Things for  Wings brand toys will be shipped within 1-5 business days, during promotions, this may take longer.  Please refer to the shipping page for additional information.  If you have a deadline, please let us know.

If I live on the lower mainland, can I pick up my order?
Yes, you can come and pick it up.  Enter local pick up in the comments at check out and your shipping charges will be refunded.  Contact for details on pick-up danita@thingsforwings.ca

Will I be charged a handling fee?
There is no additional handling fee. Shipping charges are calculated by the cart. Please refer to the shipping page for additional information.  Shipping may be charged additionally for the British Columbia set shipping charge, this will be refunded. 

What if I don't want the quantity listed - either a larger or smaller amount?
Feel free to email us and we will send you a price.

Do you wholesale?
Yes we do wholesale, we are a Canadian distributor for natural toy parts.  Please contact danita@thingsforwings.ca for more information.

Can I return my order?
No, we do not offer returns or refunds. We do not risk the spread of disease to our customers.

Is your shop bird free?
Yes, Things for Wings operates in its own warehouse. There is absolutely no contact with our own flock. We take the risk of disease very seriously.

Are your products bird safe? 
All of the items in the store are considered bird safe. However, supervision is recommended for all toys. Accidents do happen, take the safety of your flock seriously and check toys daily.  Choose appropriate sized toys for your birds (watch for loops or rings that can fit over your bird's head).  If you have a particularly rambunctious parrot, email us and we will offer further description of products.   

Will you add my website to your links page?
Please email us the link to your site and we will consider submissions. However, we are interested in registered rescues and quality bird education websites.

How can I contact you?
Check our contact us page, this includes our phone number, address and email. We are on Pacific Standard Time, so please consider the time difference when making calls. 

How do I use my rewards points?
Go to the Gift Certificate category, and purchase with your rewards points, one to three dollar amounts are available.  Redeem your gift certificate at check out on your next order.

Do you sell gift certificates?
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