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FAQ

Do you have a layaway plan? 
Yes, we do, check out with Money Order as payment.  Contact us and we will instruct you on how to put an initial down payment on your order.

Do you accept orders outside of Canada? 
Yes, we accept American and International orders, please refer to the shipping page for charges and delivery times.

What payment methods do you accept? 
We accept payments through Paypal, online credit card, interact and Money Orders.  If choosing Email Money Transfer, please email us with the question and answer after your order.

What currency is used? 
All of our prices are in Canadian dollars. 

What shipping methods are used? 
All orders are shipped via Canada Post.  See shipping page for more details.

How long will it take to ship my order? 
Commercial food orders will be shipped within 24 hours.  Orders that include Things for  Wings brand toys will be shipped within 1-5 business days.  During promotions, or peak retail times, this may take longer.  Please refer to the shipping page for additional information.  If you have a deadline, please let us know.  Avian Organics food is made in small batches, only 4-5 bags at a time to ensure the ingredients are fresh.  Large orders will take at least a week, chances are we need to mix half the order for you.  

If I live on the lower mainland, can I pick up my order? 
Yes, you can come and pick it up.  Enter coupon code at check out LOCALPICKUP and it will remove shipping charges.  We are located at 3128 1st Ave East, the south side of the street.  It is a busy street, so all pick ups are at the rear of the house, you are able to pull in the back lane and pull up to the driveway.  Orders are left in a plastic bin in the driveway (a concrete pad).  The number of the house is on the fence post.  The house has a cedar fence around it.  Note~We do have German Shepherds, so please do not come in the yard.  Contact for more details or clarification on pick-up danita@thingsforwings.ca  Please let me know when you will be coming to pick up so I can ensure your order is outside and ready.  Text also 778-323-3215

Will I be charged a handling fee? 
There is no additional handling fee.  Shipping charges are calculated by the cart. Please refer to the shipping page for additional information.  Shipping may be charged additionally for the British Columbia set shipping charge if there are heavier items.  


Do you ship to the United States? 
Yes, all the time!!!  The charges are based on weight and size.  

What if I don't want the quantity listed - either a larger or smaller amount? 
Feel free to email us and we will send you a price.

Do you wholesale? 
Not at this time.  Be sure to sign up for our newsletter to be notified of promotions.  We don't have sales very often, so take advantage of it when we do!

Can I return my order? 
No, we do not offer returns or refunds. We do not risk the spread of disease to our customers.

Is your shop bird free? 
Yes, Things for Wings operates in its own contained area. There is absolutely no contact with our own flock. We take the risk of disease very seriously.

Are your products bird safe? 
All of the items in the store are considered bird safe. However, supervision is recommended for all toys. Accidents do happen, take the safety of your flock seriously and check toys daily.  Choose appropriate sized toys for your birds (watch for loops or rings that can fit over your bird's head).  If you have a particularly rambunctious parrot, email us and we will offer further description of products.  We do not sell any items that we wouldn't give to our own flock.  

Will you add my website to your links page? 
Please email us the link to your site and we will consider submissions. However, we are interested in registered rescues and quality bird education websites.

How can I contact you? 
Check our contact us page, this includes our phone number, address and email. We are on Pacific Standard Time, so please consider the time difference when making calls.  Text us at 778-323-3215  

How do I use my rewards points?
Go to the Gift Certificate category, and purchase certificates with your rewards points, one to three dollar certificates are available.  Redeem your gift certificate at check out on your next order.  Check the tab at the top of the site for more details.

Do you sell gift certificates?
Yes, we do, just click here.